Tickets

You can open tickets through the portal.

In the Tickets menu item you will find an overview of all currently open tickets. Click on the row of the respective ticket to access the detail view.

Info

If you get in touch by phone, please always share the ticket ID with the person you are speaking to in order to enable the fastest possible processing.

Creating a Ticket

Click on Create ticket in the top right. Then select from the available categories; if you are unsure, choose "General request". All fields marked with a red * are mandatory.

Ticket Messages

You can respond to messages on your tickets at any time. To do so, navigate to the detail page of the respective ticket and compose your message in the "Reply" section. You can then submit it using "Send reply".

Escalating a Ticket

In cases of particular urgency, you can escalate an existing ticket. To do this, click "Escalate ticket" on the detail page of the respective ticket. Please provide the reason for the escalation in the subsequent dialog so that it can be understood by the handler.

Closing a Ticket

If a ticket is no longer needed, you can close it at any time on the detail page by clicking "Close ticket". Please provide the reason for closing in the subsequent dialog so that it can be understood by the handler.